Help & Support
Contact us
- Email contact@codedays-digital.com and we'll reply, usually within 1–2 business days.
- Please include your device model (e.g. iPhone 15) and a short description of the issue so we can help faster.
Frequently asked questions
How do I start chatting?
Open the app, create your companion (choose a name, gender, and personality), then tap Chat Now. You can start talking right away.
How do I change my companion's name or personality?
Tap the settings icon on the Home screen to edit your name and your companion's name and gender. You can fine-tune personality — emotional depth, intelligence, and flirt level — from the Home screen too.
Do I need an account?
No. Not Alone works without a login. Your companion and conversations are tied to your device, so there's no sign-up required.
How do I manage or cancel a subscription?
Subscriptions are billed through your Apple ID. To view, change, or cancel, open Settings → [your name] → Subscriptions on your iPhone, or open the App Store, tap your profile, then Subscriptions. Cancelling stops future renewals; access continues until the end of the current period.
How do I restore a purchase?
If you reinstalled the app or switched devices, restore an active subscription from the in-app subscription screen using the same Apple ID you purchased with.
How do I delete my data?
You can request deletion of your conversations and profile at any time by emailing contact@codedays-digital.com from the address you'd like us to act on. See our Privacy Policy for details on what we store and how.
Notifications aren't working
Make sure notifications are enabled for Not Alone in Settings → Notifications → Not Alone, and that Focus / Do Not Disturb isn't silencing them. If messages still don't arrive while the app is closed, check that battery settings aren't fully restricting the app in the background.
The app isn't responding or replies seem off
Check your internet connection, then fully close and reopen the app. If the problem continues, email us with your device model and roughly when it happened.